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Unified Communications as
a Service (UCaaS)
What is UCaaS?
UCaaS is a subset of the cloud computing model, such as the popular Software as a Service, better known as SaaS. UCaaS, operating in the cloud, simplifies the deployment and support delivered as a monthly service from a UCaaS provider.
UCaaS offers the opportunity to integrate multiple communication methods through a single cloud provider, including enterprise messaging, telephone communication, video conferencing, and chat, facilitating team communication. These integrated technologies typically can be found in call center services, such as call routing and call centers, with additional functionality combined with contact management software.
Why UCaaS?
Cloud communications solutions, such as Unified Communications as a Service (UCaaS), are quickly becoming the only ways businesses can keep operations communicating efficiently. In a world where remote workforces are no longer an option but required.
People in every country continue to modify their work patterns from traditional office spaces, travel warriors, and work-at-home environments. UCaaS is the way they keep in touch. As a core operating technology, voice is required for business operations, and UCaaS helps businesses ensure internal and external communications stay up and running. It is immune to pandemics or markets and enables a company to pivot quickly to current conditions.
Benefits of UCaaS
Today’s environment requires your company to be agile. It would help if you allowed your team the flexibility to work in an environment that allowed them to be the most productive. You have most likely moved your data systems to the cloud, but now it is time to overhaul your culture allowing for rapid change in your total platform for voice and communications. A few key benefits of an NCC UCaaS solution are:
Call/Contact Center
On-Premise or in the cloud – You choose.
Endless new communication channels necessitate that your business adapts to your customers’ preferences, technology advancements, and data needs. A shift in call center platforms to the cloud further facilitates this evolution. The flexibility and scalability of a cloud contact center give your business the ability to consistently deliver the latest functionality to the market ahead of your competitors. NCC can help you provide a memorable sales and support experience. Communicate with customers using their preferred channel and empower employees with instant access to relevant information to optimize each precious engagement outcome.
Benefits of UCaaS
Contact Centers provide a simpler, faster, and more effective service.
Improve customer satisfaction with:
- Universal Queue for Routing Customer Interactions
- Workforce Optimization
- Advanced Reporting & Analytics
- The Flexibility of the Cloud
A cloud contact center supports geographically dispersed contact center agents instead of requiring all agents to work out of the same physical contact center location, providing customer care and collaboration anywhere. Organizations have higher agent satisfaction rates and, therefore, lower agent turnover. And that leads to better customer service, a higher ratio of skills-based agents, and considerable cost-saving operational efficiencies
Video Collaboration
A smarter way to meet
Email may be quick and easy, but nothing beats the power of face-to-face meetings. With the lack of recent in-person meetings, you need a solution that brings people together and lets them collaborate.
Meeting face to face is 34 times more successful than email communication.
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With more employees working remotely and enjoying flexible schedules, the need for more personal conversations can only be done with video conferencing software.
Fortunately, NCC has options for different types of video conferencing solutions. The best one for your company will depend on several factors, such as the number of employees you have, your budget and any integration to specific applications you might need.
Collaborate and work efficiently:
- by using simple scheduling with integrations from Google and Microsoft calendars.
- to join meetings with a single click and get a full-screen experience.
- to run multiple conferences and with hundreds of participants.
- by recording the audio, video, and desktop from a meeting. Save it in the cloud to reference later or send to those who could not attend
Smarter meetings are just a click away when you contact NCC and learn which solution will fit your requirements.
NCC has the Best of Breed Partners
Here are Just a Few of Them
Here are Just a Few of Them

RingCentral Office® offers complete Unified Communications as a Service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax.

8×8 is transforming the future of business communications. By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.

Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS)