Communicate with anyone through phone, text, video, email, and instant messaging

Collaborative work is at an all-time high. At NCC, we offer the solution that you need. It is simple, connect to the internet, and work with your customers, teammates, or vendors in new ways with solutions that allow you to work from anywhere.

Unify all of your communications into a single platform for voice, team chats, and video conferencing. Save time with a simple administration tool, or have us manage it for you. Our unique features make it easy for organizations and intuitive for users.

Click on a tab below to learn more about each area of Unified Communications

 

Unified Communications as
a Service (UCaaS)

What is UCaaS?

UCaaS is a subset of the cloud computing model, such as the popular Software as a Service, better known as SaaS. UCaaS, operating in the cloud, simplifies the deployment and support delivered as a monthly service from a UCaaS provider.

UCaaS offers the opportunity to integrate multiple communication methods through a single cloud provider, including enterprise messaging, telephone communication, video conferencing, and chat, facilitating team communication. These integrated technologies typically can be found in call center services, such as call routing and call centers, with additional functionality combined with contact management software.

Why UCaaS?

Cloud communications solutions, such as Unified Communications as a Service (UCaaS), are quickly becoming the only ways businesses can keep operations communicating efficiently. In a world where remote workforces are no longer an option but required.

People in every country continue to modify their work patterns from traditional office spaces, travel warriors, and work-at-home environments. UCaaS is the way they keep in touch. As a core operating technology, voice is required for business operations, and UCaaS helps businesses ensure internal and external communications stay up and running.  It is immune to pandemics or markets and enables a company to pivot quickly to current conditions.

Benefits of UCaaS

Today’s environment requires your company to be agile.  It would help if you allowed your team the flexibility to work in an environment that allowed them to be the most productive.  You have most likely moved your data systems to the cloud, but now it is time to overhaul your culture allowing for rapid change in your total platform for voice and communications.  A few key benefits of an NCC UCaaS solution are:

Work anywhere. Connect with peers, partners, and customers from the road, home, or anywhere business takes you. On a UC platform, connectivity provides flexibility regarding where, when, and how business communications occur. Your premise-based communications solution will no longer limit the boundaries of the workplace.

Unified communications are the point where strategy, operations, and production merge. The advanced suite of tools allows all stakeholders to collaborate in real-time. Companies can respond faster to environmental and competitive changes and recognize valuable opportunities. Implementation and organizational challenges are reduced by instant access and quick problem-solving. An organization has gained a substantial competitive advantage by creating an environment that can support collaboration across multiple channels.

UCaaS allows you to move every purchase, update, and maintenance task associated with telecom to NCC and shift skilled IT staff to projects that progress the company’s competitive strengths. By removing maintenance headaches and costs, organizations can reap significant savings.

UCaaS offers reliability by creating performance redundancies that protect against downtime. If one tool goes down, another is programmed to kick in. NCC Cloud data centers provide secondary power, cooling, and connectivity that are very expensive to implement at a traditional brick and mortar office building. Built for conditions that are far beyond a typical disaster, it also improves your business continuity plan should a location be deemed unavailable for any reason.

 Unified communications provide real-time access to services such as phone communications, messaging, data sharing, and conferencing from various devices and allow every executive, staff member, and customer to move seamlessly between them. By bundling these services and partnering with NCC, businesses gain opportunities to scale and can optimize productivity across all business operations. These economies of scale touch every business unit in an organization, reducing expenses and improve productivity.

Call/Contact Center

On-Premise or in the cloud – You choose.

Endless new communication channels necessitate that your business adapts to your customers’ preferences, technology advancements, and data needs. A shift in call center platforms to the cloud further facilitates this evolution. The flexibility and scalability of a cloud contact center give your business the ability to consistently deliver the latest functionality to the market ahead of your competitors. NCC can help you provide a memorable sales and support experience. Communicate with customers using their preferred channel and empower employees with instant access to relevant information to optimize each precious engagement outcome.

Benefits of UCaaS

Contact Centers provide a simpler, faster, and more effective service.

Improve customer satisfaction with:

  • Universal Queue for Routing Customer Interactions
  • Workforce Optimization
  • Advanced Reporting & Analytics
  • The Flexibility of the Cloud

A cloud contact center supports geographically dispersed contact center agents instead of requiring all agents to work out of the same physical contact center location, providing customer care and collaboration anywhere. Organizations have higher agent satisfaction rates and, therefore, lower agent turnover. And that leads to better customer service, a higher ratio of skills-based agents, and considerable cost-saving operational efficiencies

Video Collaboration

A smarter way to meet

Email may be quick and easy, but nothing beats the power of face-to-face meetings. With the lack of recent in-person meetings, you need a solution that brings people together and lets them collaborate.

Meeting face to face is 34 times more successful than email communication.

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With more employees working remotely and enjoying flexible schedules, the need for more personal conversations can only be done with video conferencing software.

Fortunately, NCC has options for different types of video conferencing solutions. The best one for your company will depend on several factors, such as the number of employees you have, your budget and any integration to specific applications you might need.

Collaborate and work efficiently:

  • by using simple scheduling with integrations from Google and Microsoft calendars.
  • to join meetings with a single click and get a full-screen experience.
  • to run multiple conferences and with hundreds of participants.
  • by recording the audio, video, and desktop from a meeting. Save it in the cloud to reference later or send to those who could not attend

Smarter meetings are just a click away when you contact NCC and learn which solution will fit your requirements.

NCC has the Best of Breed Partners
Here are Just a Few of Them

RingCentral Office® offers complete Unified Communications as a Service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax.

8×8 is transforming the future of business communications. By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.

Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS)