IT Insights

The Future of Customer Contact: Navigating the Road Ahead

The COVID-19 pandemic changed the way we work, and many [...]

By |2022-04-18T16:45:40+01:0018 April 2022|Business IT News|Comments Off on The Future of Customer Contact: Navigating the Road Ahead

Security Check: Cybersecurity Defense

Ransomware locks down systems and gives control to malicious actors. [...]

By |2022-03-11T15:59:38+00:0011 March 2022|Business IT News|Comments Off on Security Check: Cybersecurity Defense

Call Center to Contact Center: Communication Style and the Customer Experience

Changes in the way we communicate drive the focus of [...]

By |2022-03-11T16:00:20+00:0025 February 2022|Business IT News|Comments Off on Call Center to Contact Center: Communication Style and the Customer Experience

What is UCaaS? A Guide to Modern Business Communications

Unified Communications as a Service (UCaaS) is central to the [...]

By |2022-03-11T16:00:52+00:0028 December 2021|Business IT News|0 Comments
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