Endless new communication channels necessitate that your business adapts to your customers’ preferences, technology advancements, and data needs. A shift in call center platforms to the cloud further facilitates this evolution. The flexibility and scalability of a cloud contact center give your business the ability to consistently deliver the latest functionality to the market ahead of your competitors. NCC can help you provide a memorable sales and support experience. Communicate with customers using their preferred channel and empower employees with instant access to relevant information to optimize each precious engagement outcome.

Contact Centers provide a simpler, faster, and more effective service.

Improve customer satisfaction with:

• Universal Queue for Routing Customer Interactions
• Workforce Optimization
• Advanced Reporting & Analytics
• The Flexibility of the Cloud

A cloud contact center supports geographically dispersed contact center agents instead of requiring all agents to work out of the same physical contact center location, providing customer care and collaboration anywhere. Organizations have higher agent satisfaction rates and, therefore, lower agent turnover. And that leads to better customer service, a higher ratio of skills-based agents, and considerable cost-saving operational efficiencies