Communication & Collaboration: Innovations for Hybrid & Remote Work
Since the pandemic forced shutdowns in 2020, technology and innovation [...]
The Forecast Calls for Cloud Migration
Technology changes fast, while business tends to advance at a [...]
Beyond the Contact Center: UCaaS for the Workplace
Omnichannel is officially a business buzzword, which is excellent news [...]
From Options to Connection: Omnichannel Customer Communication
As technology rockets forward and Generation Z enters the business [...]
The Future of Customer Contact: Navigating the Road Ahead
The COVID-19 pandemic changed the way we work, and many [...]
Security Check: Cybersecurity Defense
Ransomware locks down systems and gives control to malicious actors. [...]
Call Center to Contact Center: Communication Style and the Customer Experience
Changes in the way we communicate drive the focus of [...]
What is UCaaS? A Guide to Modern Business Communications
Unified Communications as a Service (UCaaS) is central to the [...]
Online Risk: Smart TVs, Google Home, and Amazon Echo
Millions of Americans saw Black Friday and Cyber Monday as [...]