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Unified Communications as a Service (UCaaS)

What is UCaaS?

UCaaS is a subset of the cloud computing model, such as the popular Software as a Service, better known as SaaS. UCaaS, operating in the cloud, simplifies the deployment and support delivered as a monthly service from a UCaas provider.

UCaaS offers the opportunity to integrate multiple communication methods through a single cloud provider, including enterprise messaging, telephone communication, video conferencing, and chat, which facilitates team communication. These integrated technologies typically can be found in call center services, such as call routing, and call centers, with additional functionality when combined with contact management software.

Why UCaaS is the Technology of Choice

Cloud communications solutions, such as Unified Communications as a Service (UCaaS), are quickly becoming the only ways businesses can keep operations communicating efficiently. In a world where remote workforces are no longer an option but required.

People in every country continue to modify their work patterns from traditional office spaces, travel warriors, and work at home environments, UCaaS is the way they keep in touch. Voice is required for business operations as a core operating technology, and UCaaS helps businesses ensure internal and external communications stay up and running.  It is immune to pandemics or markets and enables a company to pivot quickly to current conditions.

Benefits of UCaaS

Today’s environment requires your company to be agile.  It would help if you allowed your team the flexibility to work in an environment that allowed them to be the most productive.  You have most likely moved your data systems to the cloud, but now it is time to overhaul your culture allowing for rapid change in your total platform for voice and communications.  A few key benefits of an NCC UCaaS solution are:

  • Technology that moves with you: Work anywhere. Connect with peers, partners and customers from the road, from home, or anywhere business takes you. On a UC platform, connectivity provides flexibility when it comes to where, when, and how business communications occur. Your premise-based communications solution will no longer limit the boundaries of the workplace.
  • Collaboration: Unified communications are the point where strategy, operations, and production merge. The advanced suite of tools allows all stakeholders to collaborate in real-time. Companies can respond faster to environmental and competitive changes and recognize valuable opportunities. Implementation and organizational challenges are reduced by instant access and quick problem-solving. By creating an environment that can support collaboration across multiple channels, an organization has gained a substantial competitive advantage.

  • Hardware Requirements & Staffing: UCaaS allows you to move every purchase, update, and maintenance task associated with telecom to NCC and shift skilled IT staff to projects that progress the competitive strengths of the company. By removing maintenance headaches and costs, organizations can reap significant savings.
  • Reliability: UCaaS offers reliability by creating performance redundancies that protect against downtime. If one tool goes down, another is programmed to kick in. NCC Cloud data centers provide secondary power, cooling, and connectivity that are very expensive to implement at a traditional brick and mortar office building. Built for conditions that are far beyond a typical disaster, it also improves your business continuity plan should a location be deemed unavailable for any reason.
  • Pivot Quickly: Unified communications provide real-time access to services such as phone communications, messaging, data sharing, and conferencing from a variety of devices and allow every executive, staff member, and customer to move seamlessly between them. By bundling these services and partnering with NCC, businesses gain opportunities to scale and can optimize productivity across all business operations.

    These economies of scale touch every business unit in an organization, reducing expenses and improve productivity.

NCC has the Best of Breed Partners
Here are Just a Few of Them

RingCentral Office

RingCentral Office® offers complete Unified Communications as a Service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax.

Eight by Eight

8×8 is transforming the future of business communications. By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.

Vonage Business Communications

Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS)

Technical Support

Be prepared for an evolving workplace with NCC Unified Communications as a Service (UCaaS)

NCC provides a complete suite of Unified Communications coupled with technical support ensuring that your team knows they have a place to turn with questions or potential issues.

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View our short video below and learn about how a contact center in the cloud can help your organization with efficiency and remote workers.