NCC deploys a combination of automated software and the latest technology tools to troubleshoot common technology problems and questions. For local DFW-based tech support, our team is available to help by phone, onsite, or remote.
Comprehensive Help Desk Services from NCC
Application Support: NCC provides advanced technical support on a variety of proprietary business applications and common software programs. Our support engineers are certified in Microsoft SQL, Exchange, and other critical IT products.
Email Setup and Support: We can help you set up and maintain the most popular email apps for business, including web based solutions like Google G-Suite and Microsoft Office 365 (NCC is a Microsoft Partner). In addition to set up, our Help Desk team can assist with migrations, archiving, anti-spam protection, encryption, anti-malware, and advanced privacy installations.
Voice and Data Network Support: NCC solves issues with internet connectivity/speeds, VoIP configuration, video conferencing, and more. Desktop-based support for network monitoring and outages allow us to get you back up and running quickly and with minimal intrusion.
IT Procurement: NCC helps you choose and/or purchase new software, applications, and hardware to improve productivity, minimize costs and meet the demands of your growing business.
Vendor management: With NCC managing your vendors, equipment will last longer and perform faster. Enjoy carefree management of all software and hardware vendor licenses and warranties.
Hardware and Software Vendor Management: NCC Data is often the first line of defense for all hardware malfunctions and improvements. Engineers can repair onsite or often send to the manufacturer with hardware under warranty. Learn more on our asset management solutions
Dallas IT Computer Support: Whether your business uses PCs, Apples, a combination of each, or even BYOD, NCC can help ensure your operation is running smoothly. We provide set up, hardware and software management, ongoing troubleshooting, secure cloud backups, and more regardless of the device or operating system.
Employee Monitoring: NCC deploys company-wide antivirus and leading software solutions for real time monitoring of employee web history, downloads, and more. These measures help to reduce your risk of cyber attack through social engineering, phishing, or other human-targeted methods.
Easy Ticket-Based System: Our web-based client allows for efficient, transparent organization of Help Desk requests. This means faster response times and resolutions for our clients.
Our clients often note increases in employee satisfaction, improved customer experiences, higher productivity, faster response times, and lower costs.
24/7 IT Help When and Where You Need It
NCC offers flexibility in IT Help Desk support with multiple packages to choose from. Whether you need remote, on site, around-the-clock, or customized support, we are able to help.
When it comes to outsourcing your IT, starting with a reliable help desk can mean all the difference. Your help desk team largely determines the return on your investment, ease of implementation, and long-term success with your technology.
NCC Data is an experienced and capable IT consulting company, not just a top-notch help desk service. As questions are answered, our professional services group will frequently recommend business-wide resolutions based on industry best practices, industry innovations, and our own experience.
Before you adopt help desk software, you need a reliable IT team